It is not necessary to create an account to shop with ZOOCCHINI. However, creating an account helps us better serve you. If you have a ZOOCCHINI account you can view all of your previous orders on ZOOCCHINI.com, check the status of your current orders, and save your wish list. Additionally, this account will save your billing and shipping information for a quick and easy check out. You will be the first to hear about our new and exciting products and occasionally, you will receive emails with exclusive promotions and discounts on ZOOCCHINI.com.

Reset your account password here Reset Password. If you need additional assistance, please contact the ZOOCCHINI Customer Service by email at info@zoocchini.com.

Once an order is submitted, there is a small window of time that we can make changes. We will make every effort to make changes to your order, but we cannot guarantee that it will always be possible. Once your order status is updated from "processing" to "shipped" no changes can be made. Please contact ZOOCCHINI Customer Service by email at sales@zoocchini.com to find out if it is possible to modify or cancel an existing order. Please be advised that once an order has been finalized we are unable to make any modifications to the order including cancellations. 

We offer FREE SHIPPING ON $75 ORDERS*. For orders under $75* we offer Flat Rate Shipping of $9.95 per order.

*(exclusive of taxes and shipping).

* For orders placed onZOOCCHINI.com and shipping within the U.S.

Orders received by 11:00 AM EST are typically processed and handed to carrier within 4 business days of the order date, excluding weekends & holidays.

We are unable to deliver to APO/FPO addresses and P.O. Boxes.

**ZOOCCHINI.COM will not accept returns, refunds and exchanges requests for products purchased from resellers. There are no exceptions to this policy.

We have appointed Authorized Distributors in the US and in various International territories who in turn make our products available through their Authorized Resellers. As with any exchange/return/refund process, because the sale occurred through a reseller, returns/refunds/exchanges must be initiated with the reseller at the point of purchase. When you purchase ZOOCCHINI products from our distributor’s authorized resellers, you must follow the reseller’s established return and refund policies.

If you purchased from an authorized reseller, whether in the US or internationally, and if you have any quality related issue with our products, the authorized resellers have the ability to address this with the concerned distributor in their region and provide you with a replacement - subject to their policies. If the authorized reseller refused to accept the product return, you may contact the authorized distributor within a reasonable period and provide the following information: proof of purchase including the reseller name and address, product purchased, purchase date, and purchase price. The customer name on the receipt must match the name on the return request. A list of ZOOCCHINI authorized distributors can be found here. 

**DUE TO HYGIENE REASONS ZOOCCHINI DOES NOT PERMIT RETURNS/EXCHANGES FOR UNDERWEAR, DIAPERS OR DIAPER INSERTS , SWIM  DIAPERS, SWIMWEAR (EVEN IF PACKAGING HAS NOT BEEN OPENED).** 

Customized or personalized products, or sealed items that were opened after delivery are not returnable. All sale merchandise is considered FINAL SALE. Items Items with prices not ending in .99 or purchased with a promo or discount code/coupon are also considered FINAL SALE items and are not returnable or exchangeable.

We are very sorry for this mistake. Please contact sales@zoocchini.com so that we can resolve the issue.

Price adjustments are NOT available. ZOOCCHINI.com reserves the right to change prices at any time which, may result in a lower price appearing for the same product at a later date.

Our products are covered by a 6-month warranty that protects the original owner against manufacturing defects in materials and workmanship. Since all products have an expected service life, this warranty does not cover damage caused by normal wear and tear (including zippers and other hardware), damage caused by accident, use for a purpose other than for which it was designed, improper care, misuse, neglect, modifications, alterations, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use, , or obvious abuse of the garment. ZOOCCHINI assumes no liability for products that have had alterations, embroidery, or other ornamentation added to the product. If a product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. This warranty does not cover any products purchased at a discount or on sale. This limited warranty is available in the United States and is not transferable by the original owner.

Not covered under warranty:

• Normal wear and tear.

• Improper use.

• Improper fit.

• Improper care and poor maintenance.

• Modification or alterations of the product.

• Damages due to storage or transportation.

• Loss of DWR (Durable Water Resistance).

• Abrasions and rips/tears of material.

• Fabric wearing thin.

• Stains on material.

 Some common manufacture defects are:

• Broken/sticky zippers

• Hook and loop closure system issues

• Elastic hem/hood cord issues/broken toggles

REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE CONSUMER. ZOOCCHINI.com SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.

Thank you for you interest in opening a wholesale account. Wholesale sales are only available to the trade. To qualify for a wholesale account you or your company should have a resale ID and your business must be related to children's products or the gift industry. 

US Wholesale Accounts

Please visit our dedicated wholesale portal www.zoocchiniwholesale.com and sign up for an account or contact info@bravotextiles.com.

Canadian Wholesale Accounts

Please order through our Canadian wholesale distributor www.kidcentral.ca.

Kidcentral Supply Inc.
39 Kodiak Crescent
Toronto, ON M3J 3E5
info@kidcentral.ca
416-530-7529
1-877-218-0395 ext. 0

International Retailers

ZOOCCHINI products are carried around the globe! Please visit www.zoocchiniwholesale.com for a list of our international partners. For wholesale distribution opportunities in other international territories, please email info@zoocchini.com.

We look forward to working with you and we hope you will become one of our many loyal wholesale customers!

For Public Relations & Media email us at: info@zoocchini.com

E-mail: info@zoocchini.com